You deserve an office phone system which helps you make the most of every business opportunity. Our phone systems provide you with the tools to improve the way you do business.
Whether it's enabling remote working, letting you pick up and reply to voicemail on the move or integrating your office phones with your computer system, you will see immediate benefits from improving your office phone systems with us.
Be honest: do you wish your office phone was easier to use? Our phones are user-friendly and as part of our installation process we take the time to teach you and your team how to use them to their fullest. This means you will be able to perform tasks like forwarding calls, setting up and receiving voicemails, conferencing in other phones and using the address book seamlessly.
There are also a number of different office phone options, so whether you normally use a standard handset, a cordless phone or a headset then we will be able to help you. Thanks to our experience and previous relationships with Mobile providers, we can also normally save our customers 30% on their mobile bills.
As the name suggests, CTI allows your phone system to talk to your office's computer systems. CTI is at its most useful when being combined with your CRM system. That way, when a customer calls in you will receive a display of their information held on your CRM and be able to begin the conversation accordingly.
If they are not yet a customer, CTI provides a Google search of the phone number to identify where they are calling from, giving you a head start on providing great service. CTI is also a time saving tool internally. If you needed to transfer a call, or call a colleague CTI provides a display which shows whether the person is available or whether they are already on another call.
Reduce caller hang up and promote your business with On-Hold Marketing. Did you know 70% of business calls are placed on-hold or transferred, 90% of these calls will hang up after 40 seconds if confronted with silence. 34% of these callers will not call back. Create additional revenue buy advertising your products and services to a captive audience, turning on-hold customers into sales opportunities.
Reduce lost business by keeping your customers engaged, physiologically reducing hold times and reduce caller hang up, ensuring you do not lose potential business. Improve customer service with professionally recorded messages which enhance your company’s brand as well as improve the customer experience when they call.
In our experience, call reporting is one of the most useful ways to ensure you don't lose business. Why? Imagine how many calls you miss, either because your people are too busy, or because it is out of office hours. Call reporting allows you to see every call, including missed calls, ensuring you can follow up on missed calls. We use this tactic ourselves and have found that it also improves customer service as you can follow up on calls from customers and appear more proactive in handling their queries.
If you are in a sales environment, you can use call reporting to monitor whether your team are spending long enough on the phones. We have an active telemarketing operation, so we use call reporting to see how many calls our staff make, how long each call last and monitor overall call time.
There are two reasons why call recording is a core part of office phone systems for businesses across the UK; service improvement and customer support. In terms of improving service; by listening back to calls with your staff you can improve the service they provide, ensuring they can answer any customer queries and provide the correct quotes.
The second key part of call recording is the ability to clarify orders as part of your customer support. If your customers are ensure of what they've ordered, you can send them the call recording to clear up any confusion. Similarly, you can also use this feature with your suppliers in the event of any disputes.
Intelligent Voicemail is an essential tool for any business to ensure you can always be reached, no matter where you are. Our phone system provides more options than just leaving a message. Receive an email when you have a new voicemail. Listen direct to your message in the email on your smartphone with a MP3 file attached. If you are unavailable, the caller has the option of speaking to someone else or leaving a message, which has been proven to reduce caller hang up.
Our online billing facility gives you total control of your account, as well as viewing your bill online you can also: Monitor call costs, download and print your bill, restrict call spend and call durations and set up an e-alert to notify of any rules not being followed.
Competitive call rates are one of the most important elements of any office phone system package. They can also vary wildly between different providers, meaning you could be paying over the odds to make every type of call. We are one of BT’s largest wholesalers, meaning that we buy calls in huge volumes which in turn means they give us preferential rates which are better than the vast majority of the industry.
We then pass these savings directly onto you so we can build your office phone system package to include some of the lowest call rates in the telecommunications industry. Whether you’re making calls within the UK or overseas or to mobiles you can be sure that with us you are getting the best call rates possible on reliable, high quality lines.
Unsurprisingly, call quality is dependent upon line quality. If you’re using lines which have been damaged or are overly worn, you could get intermittent call quality or have your calls end abruptly. The best way to overcome this problem is to have your lines checked, which we do as part of our installation process.When we are installing your system, our engineers will test the line(s) you have coming into your premises and will be able to detect faults at that stage.
If any are detected we will restore your call quality to its maximum level.You may have also heard about fibre optic broadband; this is the latest technology which allows for vastly superior broadband speeds. We install fibre optic cabling wherever possible. If it isn’t available when we first install you, but later becomes available, we will have you connected to the fibre as quickly as possible.
We make the installation of your new office phone system as simple as possible with our two stage process. Firstly your new system is installed alongside your current system, allowing this to be fully tested without you suffering any downtime. Once this has been completed there is then a seamless transition from your old system to the new, at a time convenient for you. We will provide you with a dedicated point of contact throughout the entire process and our Installation Engineer will provide you with full training on your new system so your business benefits from all the system features. Don’t forget, we are also giving you a minimum of £500 for your old system.
We have an experienced and highly trained maintenance team with industry recognised qualifications. We can also boast on e of the fastest response times in the industry. 87% of reported faults are resolved remotely without even having to visit your site, giving you peace of mind that your phone system will not let you down.
As well as instant support, in the event of a fault you can also benefit from our award winning service from our UK Call Centre, who are happy to help with every aspect of your telecoms needs. As we supply a complete telecoms solution, you only have one supplier and one number to call in the event of an issue.
A reliable, high speed Internet connection has become one of the most important parts of your communications system. Wherever possible, we provide fibre-optic business broadband services to provide you with a high speed Internet connection.
You could save over 30% by choosing us for your mobile phone contracts. We deal in such large volumes nationally that we benefit from great rates from our suppliers meaning we can pass these rates onto you. We offer a wide range of handsets, such as the latest models from Apple, Samsung, Motorola and Huawei to name just a few.
Business wallboards are designed to improve the visibility of important information within your organisation. Here at Harvey Communications we use wallboards to show who has made the most calls, which maintenance tickets are being dealt with by which person and our overall revenue figure to name just three.
Our wallboards work together with the rest of our office phone system package, meaning you can display information from our Call Reporting software to help maintain your customer service levels. Whilst we actively promote using business wallboards we recognise that it isn’t appropriate for some businesses, which is why it isn’t included as standard with our office phone systems.
Rather than pigeon holing yourself into a particular location, non-geographic numbers allow you to present a national appearance and potentially appeal to a broader selection of customers.