Category Archives: News

How phone system information can help your business grow

In this follow up from our last blog we take a closer look at how office phone system reporting can provide vital information to improve your business.

The Call Reporting feature which comes as standard with a new system from Harvey Communications gives you instant access to anything related to your telephone calls. Here are just a few reports you could request and how you can use the information to gain a valuable insight into your business:

Missed Call Reports: Missing calls can be disappointing for both you and your customers but why not use this report to make sure all of your customers are called back. A missed call report can show you all the missed calls you have received and the times of the day the calls occurred. Never miss an opportunity again! Over the course of a week, a month, a year – how much could this be worth to your company?? In extreme cases this could be the difference between keeping your business afloat or not.

Call Volume Report: Do you know how many calls you receive over a day, week or month? Do you have enough staff to answer these volumes of calls? Is there a manpower requirement? What impact could this make to your company?

Call History Report: Who is answering the most calls within your business? Are they the right people to be frontline or could they be better served using their time elsewhere within the business? Make sure the makeup of your team is the most efficient it can be.

Just by taking the time to investigate some of these example reports you will have a fantastic insight to your business. We know that time is such a valuable commodity to business owners and having the spare time to evaluate these types of reports can sometimes be tricky. However, if you want to grow your business these types of reports should be utilised to help get you there!

Does it all sound a bit baffling? Don’t worry, the team at Harvey Communications are here to cut through all the jargon so you receive an upgraded phone system designed around your business. Why not put them to the test and help your business grow.

Is your phone system at the heart of your business growth?

Have you ever taken a step back to look at your business? Why not ask yourself; How is it performing? Is there any room for improvement? You might not realise it yet but your telephone system is the lifeblood of your company. Communication forms the basis of all business and without it, you will find it hard to trade.

With that in mind is your phone system up to the daily rigours of business? How is it performing? Are your customers continually hearing the busy tone?

You may have the opinion that as long as the phone rings in and you can call out, that’s all you need. Most modern phone systems can provide information and features that are designed to improve your business. This may come in various forms, whether it is highlighting staff training requirements, or producing statistics. Whatever the solution, let your phone system be at the heart of your business growth.

A modern phone system will be able to provide features, reports and information that you can tailor specifically to your business. Here is a list of some of the common features that you can use to help improve your business:

Call Recording: Listening to your calls can highlight whether your staff are answering calls correctly and speaking to customers in the right way. It can also show you if they are trying to upsell where possible. Call Recording offers a great insight into how your staff are performing and give insights into possible training needs. Many of our customers use the call recordings as training tools to improve staff performance.

Call Reporting: This software can report anything related to your phone system, whether that’s how many calls you have received, to who answers the phone the most within your team. Use these statistics to improve various areas of your business by benchmarking and streamlining performance.

CTI (Computer Telephony Integration): Most businesses have a customer database and with CTI this can be integrated with your phone system. This means that when the phone rings and the number calling is on your database, you can see who is calling even before you have picked up the receiver. If you hold notes on that customer then these details can also be called to your computer screen. This type of information can aid customer service and improve staff efficiency.

On-Hold Marketing: As the name suggests when your customers are on-hold let them hear customised messages rather than silence or annoying sounds. You can easily update messages to make them relevant to help promote new product lines or services. 90% of callers are put on hold so make use of this time to promote your business.

Just by taking the time to investigate some of these features you will have a fantastic insight to your business. We know that time is such a valuable commodity to business owners and having the spare time can sometimes be tricky. However, if you want to grow your business these types of features should be utilised to help get you there!

Does it all sound a bit baffling? Don’t worry, the team at Harvey Communications are here to cut through all the jargon so you receive an upgraded phone system designed around your business.

Why not put them to the test and help your business grow.

Will your business take advantage of the Eco Buy Back Scheme?

At Harvey Communications we’ve had numerous SMEs already take advantage of our Eco Buy Back Scheme but will your business be next?

Is the environment important to your business? Or do you just have an environmental conscience and like to help out where possible?

Well if the answer is yes to either of these questions then our Eco Buy Back Scheme is an initiative that you could take advantage of whilst improving your business telecoms.

But how does the Eco Buy Back Scheme work?
The scheme is simple: Upgrade your office phone system with us and we will take out your old system and give you a minimum of £500 for it. You may receive more, depending on what you currently have installed and how many handsets you have.

We will then identify which system components can be used for spare parts and utilise any to help maintain the systems of customers who may not be in a financial position to upgrade.
For the remaining parts that cannot be used, we send them to our carefully selected environmental partners to recycle, so very little ends up at landfill.
In return you will receive a modern and efficient office phone system with features designed for SME’s at little or no additional cost.

But does this matter to your business?
We understand and agree that making your business a success is your number one priority but why not lessen your environmental impact in the process. If every business did one thing, no matter how small to improve their carbon footprint then this would have a significant overall impact across the country.

After all, we all need to respect what is around us and look after it for future generations because if we don’t then who will?

How your business can make a difference to the environment just by upgrading your phone system

Every business has an impact on the environment, whether it’s using paper, running a fleet of vehicles or simply your offices’ electricity consumption. With the millions of businesses in the UK each business has a corporate and social responsibility to reduce their environmental impact.

One of the benefits of upgrading your office phone system with Harvey Communications is our Trees 4 Business scheme. So what is the scheme all about?

The Trees 4 Business Scheme is an initiative designed for businesses to give something back to the environment and reduce their carbon footprint. Harvey Communications have embraced this scheme and have committed to plant 250 trees. For every new system we install we plant a tree on behalf of the customer at a specially designated estate in Scotland.

The Trees 4 Business campaign is looking to reforest an area within the Alladale Estate, Scotland that has previously been lost to deforestation. (Watch our video here) Our initial commitment to the scheme is 250 trees, however we plan to plant many more over time.

The importance of trees

Trees are extremely beneficial to the environment as they use energy from the sun to fuel photosynthesis. Photosynthesis converts water and C02 absorbed from the atmosphere into carbohydrates that are used by the tree for nutrients. The by-product of photosynthesis is oxygen, which is released by trees into the atmosphere. So by absorbing CO2, trees rid the environment of an excess pollutant and in return, they give us oxygen to breathe

In one year, an acre of mature trees absorbs the amount of CO2 produced when you drive your car 26,000 miles.

A tree planted on behalf of your company

As previously mentioned for every new system installed we will plant a tree on behalf of that customer. We will send you a Trees4Business certificate with the exact GPS location of your tree, so you have an official document confirming the planting. Whilst we are not saying this will change our environment dramatically, it’s the small things that help. We are only one company, if others look at their environmental impact too, that’s when real change can occur.

For more information on the Trees4Business scheme click here.

Call Recording - Why it's an essential tool for business

Businesses today are facing more competition than ever. The SME (small to medium enterprise) market is the most competitive in the UK making up 99% of all UK companies. With this in mind, customer retention and a whole life customer strategy should be at the forefront of all business owners.

This guide will give you advice about how Call Recording will give you valuable insight into your business so you never miss another opportunity.

You may not be aware but call recording is legal in the UK and there is no requirement to inform the caller they are being recorded. However, for businesses where money is transacted there is specific legislation that must be upheld. The Financial Conduct Authority (FCA) has issued guidelines that have to be adhered to. Click here for more information.

So what are the benefits of using Call Recording?

Call Recording does exactly as it suggests – records all incoming and outgoing calls from your business. You may well think – How can this help my business? There are numerous benefits but firstly why not take the opportunity to use the software to listen to your calls? Ask yourself: How are your staff answering sales enquiries? Have there been any missed sales opportunities? How are your staff talking to customers? Does this highlight any training issues?

Call Recording has many benefits to your business:

• Easily resolve customer disputes
• Staff performance monitoring
• Training support
• Advertising and promotion evaluation
• Improve customer service
• Regulation and code of practice compliance
• Email calls to staff or customers

As you can see there are a number of benefits to your business by using the call recording feature. Whilst you may think this is only available to large companies with big budgets, it comes as standard with a new office phone system from Harvey Communications.

Call Reporting is just one of a number of features designed to help your business grow. Find out more today.