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Call Recording - Why it's an essential tool for business

Businesses today are facing more competition than ever. The SME (small to medium enterprise) market is the most competitive in the UK making up 99% of all UK companies. With this in mind, customer retention and a whole life customer strategy should be at the forefront of all business owners.

This guide will give you advice about how Call Recording will give you valuable insight into your business so you never miss another opportunity.

You may not be aware but call recording is legal in the UK and there is no requirement to inform the caller they are being recorded. However, for businesses where money is transacted there is specific legislation that must be upheld. The Financial Conduct Authority (FCA) has issued guidelines that have to be adhered to. Click here for more information.

So what are the benefits of using Call Recording?

Call Recording does exactly as it suggests – records all incoming and outgoing calls from your business. You may well think – How can this help my business? There are numerous benefits but firstly why not take the opportunity to use the software to listen to your calls? Ask yourself: How are your staff answering sales enquiries? Have there been any missed sales opportunities? How are your staff talking to customers? Does this highlight any training issues?

Call Recording has many benefits to your business:

• Easily resolve customer disputes
• Staff performance monitoring
• Training support
• Advertising and promotion evaluation
• Improve customer service
• Regulation and code of practice compliance
• Email calls to staff or customers

As you can see there are a number of benefits to your business by using the call recording feature. Whilst you may think this is only available to large companies with big budgets, it comes as standard with a new office phone system from Harvey Communications.

Call Reporting is just one of a number of features designed to help your business grow. Find out more today.